About Personal Information Protection (Privacy Policy) : Details Relating to Requests to Reveal, etc.

Note the following points about requests to reveal, etc., personal information provided by a customer to Hitachi Industrial Equipment systems co., Ltd. business staff, and requests to reveal, etc., personal information other than personal information provided on a Hitachi Industrial Equipment systems Co., Ltd. website:

1. Request Format

Please download and use the following form: "Request Form to Reveal, etc, Personal Information"
If you cannot download this form, please contact Hitachi Industrial Equipment systems Co., Ltd. by post. The address is given below, in the section "(5)Destination to Send Request".

To download the request form

• "Request Form to Reveal, etc, Personal Information" (PDFformat, 23KBytes) (Display new window)

Sample entries in the request form

• Sample entries in the request form (PDFformat, 25KBytes) (Display new window)

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2. Attached Documents

Please attach the following two documents to "Request Form to Reveal, etc, Personal Information":

• Documents proving the customer's identity
  (For details, see "About Documents Proving a Customer's Identity".)

• About Documents Proving a Customer's Identity

• Proof of fee payments
  (Not required for requests to correct, add to, or delete personal information.)

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3. Fee Payment

A fee of 800 yen needs to be paid for revealing personal information or for a purpose-of-use report. For details, see "How to Pay the Fee". You do not need to pay fees to correct, add to, delete, or stop usage of personal information; or to stop provision of the personal information to third parities.
Fees will not be returned when the personal information is not revealed or a purpose-of-use report is not provided due to the fact that Hitachi Industrial Equipment systems Co., Ltd. does not have the customer's personal information, or for law-related reasons.

• How to Pay the Fee

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4. Request Method

Please send the documents listed in a), b), and c) in a registered letter (210 yen as of 2005/03/31) to the request destination specified in (5). Customers are required to pay the cost for the registered letter.

Please provide the following documents:

• The document "Request Form to Reveal, etc, Personal Information", with all information entered and signed or stamped with your personal seal.

• Request Form to Reveal, etc, Personal Information (PDFformat , 23KBytes) (Display new window)

• Document(s) proving the customer's identity
  (For details, see "About Documents Proving a Customer's Identity".)

• About Documents Proving a Customer's Identity

• Fee payment confirmation
  (For details, see "How to Pay the Fee".)

• How to Pay the Fee

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5. Destination to Send Request

Office for Personal Information Inquiries
Hitachi Industrial Equipment Systems Co., Ltd.
1-5-1 Sotokanda, Chiyoda-ku, Tokyo, 101-0021, Japan

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6. Reply from Hitachi Industrial Equipment Systems Co., Ltd.

Hitachi Industrial Equipment Systems Co., Ltd. will send the reply to the customer's address that is written in the document proving the customer's identity by post using Restricted Delivery Mail Service (specified recipient only). Hitachi Industrial Equipment Systems Co., Ltd. usually requires 2 weeks to carry out internal company investigations. If more than 2 weeks are required, Hitachi Industrial Equipment Systems Co., Ltd. will contact the customer.

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